Privacy policy

Your privacy matters

Your privacy is important to me. This statement explains how I collect, use, and protect your information — and what rights you have under Australian privacy law.

Why I care

As a certified coach, researcher, and advocate for neurodivergent people, I believe privacy is a cornerstone of ethical and trauma-informed practice. Trust, transparency, and respect are at the heart of my work. You share personal experiences with me — and I treat that trust with care and integrity.

Plain language summary

  • I only collect information I need to deliver coaching and support.

  • I protect your data using secure systems.

  • You can ask to access, correct, or delete your information anytime.

  • I never sell or share your data without your consent.

  • If there's ever a privacy issue, I’ll act quickly and keep you informed.

1. Scope

This statement applies to all personal information I collect through:

  • This website

  • Email, phone, or online contact forms

  • Coaching sessions or related communications

By providing your information, you agree to the practices described here.

2. Legal framework

My practice follows the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Clarification: Professional coaching itself is not considered a health or medical service under Australian law. However, because I work with neurodivergent clients — including those with ADHD — coaching sessions may involve discussion of wellbeing and ADHD-related challenges. While I don’t diagnose or treat ADHD or other medical conditions, I do handle information that can include health or wellbeing-related details. For that reason, I follow the standards of the APPs and health privacy guidance to ensure your information is handled with care and respect.

You can learn more about these principles on the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

3. What personal information I collect

I only collect information that helps me provide effective and ethical coaching services. This may include:

  • Your name, email address, phone number, and postal address

  • Emergency contact

  • Professional details such as your workplace, role, and goals

  • Information about your coaching needs and objectives

Sensitive and health information

I may also collect sensitive information, with your explicit consent, such as:

  • Details about ADHD, neurodivergence, or other conditions

  • Mental health and wellbeing information related to coaching topics

  • Work-related challenges, stressors, or burnout

I will always tell you why I need this information and how I will use it.

4. How I collect your information

I collect personal information directly from you when you:

  • Fill out a contact form or subscribe to updates

  • Email, call, or message me

  • Engage in coaching sessions

  • Make a payment for services

Sometimes, information may also come from trusted third parties (for example, secure payment processors).

5. Why I collect and use your information

I use your information to:

  • Communicate with you about coaching services and appointments

  • Deliver tailored coaching and resources

  • Send session notes and reminders

  • Process payments and manage records

  • Improve my website and services

  • Respond to your questions or feedback

Direct communication and updates

If you choose, I may also send you occasional newsletters or updates about coaching or related topics. You can opt out of these messages at any time.

6. Anonymity and pseudonyms

You can browse this website anonymously. However, to receive coaching or formal services, I need to verify your identity to ensure ethical and safe practice.

7. Website analytics and cookies

This site uses Google Analytics to understand general traffic patterns. All data is aggregated and not linked to individual users.

Cookies help the site function effectively. You can disable cookies in your browser settings, though some features may not work as intended.

8. Data storage and security

I use secure, password-protected systems and reputable cloud providers to store your data safely. Your information is protected from:

  • Unauthorised access

  • Loss, misuse, or interference

  • Disclosure or modification

Access is limited to me and essential service providers (for example, payment platforms).

9. Overseas disclosures

Some tools I use (such as cloud storage or scheduling software) may store data overseas. If that occurs, I take reasonable steps to ensure those providers meet comparable privacy standards or I obtain your informed consent. I’ll always tell you if your information will be stored outside Australia.

10. Data breaches

If a data breach occurs that's likely to cause serious harm, I will:

  1. Act quickly to contain and investigate the issue.

  2. Notify you as soon as practicable.

  3. Notify the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches Scheme (www.oaic.gov.au/privacy/notifiable-data-breaches).

  4. Provide advice on how you can reduce risk.

11. How long I keep your information

I keep your personal information only as long as it’s needed for providing coaching services or meeting legal and tax obligations (5 years). After that, I securely delete or anonymise it. If you request deletion, I'll remove your data where legally possible and confirm once done.

12. Accessing, correcting, or deleting your information

You can:

  • Request a copy of your personal information

  • Ask for corrections if details are wrong or outdated

  • Request deletion where possible

Just email me at hello@ericamcintyre.com.au and I'll respond within a reasonable time.

13. Your rights

Under Australian privacy law, you have the right to:

  • Know what personal information I hold about you

  • Access and correct your data

  • Understand how your data is used

  • Request deletion where lawful

  • Withdraw consent at any time

  • Lodge a complaint with the OAIC if you believe there’s been a breach

More information: www.oaic.gov.au/privacy/australian-privacy-principles.

14. Sharing your information

I do not sell or rent your personal information. I may only disclose your information if:

  • You’ve given explicit consent

  • It’s required by Australian law

  • It’s necessary to protect your safety or someone else’s

  • It’s essential for delivering the service (for example, payment processing)

Any third party involved is required to maintain equivalent privacy protections.

15. Complaints and concerns

If you’re worried about how your information has been handled, please contact me first at hello@ericamcintyre.com.au so we can resolve it together.

If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/privacy-complaints.

16. Policy updates

I may update this Privacy Statement from time to time to reflect changes in law, technology, or practice. The latest version will always be available on this website.

17. Contact

If you have questions or requests about this Privacy Statement or how I manage your information, please contact me:

Erica McIntyre Email: hello@ericamcintyre.com.au


Last updated: 7 October 2025